4 things to do differently now that you're working remotely

There's no denying the shift from in-person to remote work can be an adjustment, especially in how we communicate. Here are 4 key things to do to help set you up for success.

1. Set communication norms from the start 

When we work remotely we can miss out on communication cues that we’d pick up in person. Proactively prevent issues by clarifying expectations upfront. Work with your manager to set a few agreed-upon norms. 

1. Establish core hours you’ll be online and available. If these change, communicate it. 
2. Remote work increases asynchronous communication, meaning you will get information that is not in real-time. Minimize interruption and overload by setting a preference list for how to contact you and what your preferred modes are, like email or Slack. 
3. Clarify which communication methods to use and why (e.g., to use or not use Slack, Google Docs, or Whatsapp groups). For example, if there is a complex issue to discuss, agree to meet over video conference so that you can hear the tone and observe body language. Small, non-urgent requests are best over email, instant messaging, or Slack.

2. Go public, not private

Sometimes, information doesn't flow as easily when working remotely. Don’t forget that you still have the opportunity to learn from and collaborate with your teammates.

Open up the information flow by:

• Addressing questions on public instead of private channels or 1-1 emails. Why? You’ll likely get faster answers to your question and this helps everyone learn together and possibly save time in the long run. The main thing to remember is that you’re not alone—you can always reach out.
• If you urgently need an answer from one person (and you know that person is the one with the answer you need) mention them by name. This still gives others the opportunity to learn and chime in.

3. Over-communicate by default

Because you can miss out on the informal, desk, or water-cooler chat, be sure to proactively provide updates or context and ask for the same. 

• Have you made progress in a task? Leave an update 
• Are you blocked or feeling that your current task is too hard/taking too long? Reach out as soon as possible and ask for help.
• Have you found something unexpected that might delay the project? Prepare a quick document with the context and share it with the team.
• Do you have an idea on how to improve something? Raise it.
• Always reply to emails. Even when no action is needed, just to let the other person know the email was received. In general, reply until the task is done. 

4. Find meaningful ways to connect online 

Since you’re not having lunch with coworkers, or saying hello across your desk, take time to connect online now that you’re working remotely.

1. Use video conferencing as much as possible 
2. Don’t jump straight into work when you connect. Instead, use the first few minutes of calls to talk about non-work related topics - weekend plans, kids, pets, or last night’s big game.
3. Actively reach out to coworkers for catch up chats or to other departments to learn about their work, their goals, and opportunities to collaborate or contribute.